Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how Qivonah AI LLC (“Qivonah,” “we,” “our,” or “us”) collects, uses, stores, and protects information when you visit www.qivonah.com (“Website”), use our services, or interact with our automations, software, or communication systems.

By accessing our Website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Business information

  • Payment information (processed securely by third‑party providers)

  • Messages sent through forms, chat, SMS, or email

  • Uploaded files or data you provide for automation setup

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on site

  • Cookies and tracking technologies

  • Referral URLs

C. Client Lead Data (For Automation Services)

If you use Qivonah AI for outreach or automation, you may provide:

  • Customer or lead lists

  • Phone numbers

  • Email addresses

  • CRM data

  • Property or business information

You confirm you have the legal right to provide this data to us.

D. Third‑Party Data

We may receive information from:

  • Data providers

  • CRM platforms

  • Advertising platforms

  • Public records

  • API integrations

2. How We Use Your Information

We use collected information to:

  • Provide and improve our services

  • Build and manage automations

  • Deliver SMS, email, or multi‑channel outreach on your behalf

  • Respond to inquiries

  • Process payments

  • Prevent fraud or misuse

  • Maintain security and compliance

  • Analyze Website performance

  • Comply with legal obligations

We do not sell personal information.

3. SMS, Email & Automated Communication Compliance

Qivonah AI follows all applicable communication laws, including:

  • TCPA (Telephone Consumer Protection Act)

  • CAN‑SPAM Act

  • CTIA Guidelines

  • Carrier compliance rules

By using our services, you agree that:

  • You have obtained proper consent to contact your leads.

  • You are responsible for the legality of the data you provide.

  • Qivonah AI acts as a processor, not the sender of record.

  • You will not upload lists obtained illegally or without permission.

We reserve the right to refuse service if we believe your data or outreach violates compliance standards.

4. Legal Basis for Processing (GDPR Compliance)

For visitors from the EU/EEA, we process data under the following legal bases:

  • Consent

  • Contractual necessity

  • Legitimate interest

  • Legal obligation

5. How We Share Information

We may share information with:

  • Service providers

  • Contractors assisting with automation setup

  • Legal authorities if required

  • Hosting providers

  • Analytics platforms

We never sell your data.

All third‑party partners are required to maintain confidentiality and security.

6. Data Storage & Security

We use industry‑standard security measures to protect your data, including:

  • Encryption in transit (HTTPS/SSL)

  • Secure servers

  • Access controls

  • Authentication protocols

  • Regular audits

However, no system is 100% secure.
You use our services at your own risk.

7. Data Retention

We retain data only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

You may request deletion at any time.

8. Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct your data

  • Delete your data

  • Restrict processing

  • Opt out of marketing

  • Request a copy of your data

To exercise these rights, contact:
support@qivonah.com

9. Cookies & Tracking Technologies

We use cookies for:

  • Analytics

  • Performance

  • Security

  • Advertising

  • User experience

You may disable cookies in your browser settings.

10. Children’s Privacy

Our Website and services are not intended for individuals under 18.
We do not knowingly collect data from minors.

11. International Data Transfers

Your information may be processed in the United States or other countries.
By using our Website, you consent to such transfers.

12. Third‑Party Links

Our Website may contain links to external sites.
We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

For questions or concerns, contact:

Qivonah AI LLC‍ ‍
Las Vegas, Nevada
Email: support@qivonah.com‍ ‍
Website: www.qivonah.com

TERMS OF SERVICE

Last Updated: May 2026

These Terms of Service (“Terms”) govern your access to and use of Qivonah AI LLC (“Qivonah,” “we,” “our,” or “us”) and all related services, automations, software, workflows, communication systems, and the website www.qivonah.com (“Website”).

By accessing our Website or using our services, you agree to these Terms.
If you do not agree, do not use our Website or services.

1. Services Provided

Qivonah AI provides:

  • Automation setup and management

  • AI‑powered outreach systems

  • CRM integrations

  • SMS, email, and multi‑channel communication workflows

  • Lead management systems

  • Data processing and enrichment

  • Consulting and optimization services

Qivonah AI does not guarantee specific results, revenue, or performance outcomes.

2. Client Responsibilities

By using our services, you agree that:

  • You have the legal right to upload, share, or provide any data you give us.

  • You will comply with all applicable laws, including TCPA, CAN‑SPAM, CTIA, GDPR, and CCPA.

  • You will not upload data obtained illegally or without proper consent.

  • You are responsible for the accuracy of the data you provide.

  • You will not use Qivonah AI systems for harassment, fraud, or unlawful activity.

  • You will maintain compliance with carrier and communication guidelines.

Qivonah AI reserves the right to suspend or terminate service for any violation.

3. AI‑Generated Content Disclaimer

Qivonah AI uses artificial intelligence to generate:

  • Messages

  • Scripts

  • Workflows

  • Responses

  • Content

  • Automations

You acknowledge that:

  • AI‑generated content may contain errors.

  • You are responsible for reviewing and approving all content before use.

  • Qivonah AI is not liable for damages resulting from AI‑generated content.

4. Communication Compliance (TCPA, CTIA, CAN‑SPAM)

If you use Qivonah AI to send SMS, email, or automated messages:

  • You are the sender of record.

  • You confirm you have proper consent to contact your leads.

  • You agree to follow all federal, state, and carrier regulations.

  • You agree not to send unsolicited marketing messages.

  • You agree to use compliant, non‑promotional outreach unless consent is obtained.

Qivonah AI provides tools but does not assume legal responsibility for your outreach.

5. Third‑Party Services

Qivonah AI integrates with third‑party platforms, including but not limited to:

  • Airtable

  • Google Workspace

  • Meta

  • Stripe

  • Data providers

You acknowledge that:

  • Qivonah AI is not responsible for outages, errors, or failures of third‑party services.

  • Your use of third‑party services is governed by their respective terms.

  • Qivonah AI is not liable for third‑party data breaches or service interruptions.

6. Payments, Billing & Refunds

  • All payments are due upfront unless otherwise stated.

  • Subscription fees renew automatically unless canceled.

  • Setup fees, data fees, and service fees are non‑refundable.

  • Refunds are not provided for partial months or unused services.

  • Chargebacks will result in immediate service termination.

7. Data Handling & Privacy

Your data is handled according to our Privacy Policy.
By using our services, you consent to:

  • Data processing

  • Data storage

  • Data transfer

  • Use of third‑party processors

You retain ownership of your data.
Qivonah AI retains ownership of all workflows, automations, and intellectual property created.

8. Intellectual Property

All content, workflows, automations, systems, branding, and intellectual property created by Qivonah AI remain the exclusive property of Qivonah AI unless explicitly transferred in writing.

Clients receive a license to use, not ownership.

You may not:

  • Copy

  • Resell

  • Reproduce

  • Reverse engineer

  • Distribute

  • White‑label

  • Claim ownership of Qivonah AI systems

9. Service Availability

Qivonah AI does not guarantee:

  • Uninterrupted service

  • Error‑free performance

  • 100% uptime

  • Delivery of all messages

  • Carrier acceptance of messages

  • Third‑party platform stability

We may modify, suspend, or discontinue services at any time.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Qivonah AI is not liable for indirect, incidental, or consequential damages.

  • Qivonah AI is not liable for lost revenue, lost data, or lost business.

  • Qivonah AI’s total liability is limited to the amount you paid in the last 30 days.

You agree to indemnify and hold Qivonah AI harmless from any claims arising from:

  • Your data

  • Your outreach

  • Your use of automations

  • Your violation of laws or regulations

11. No Guarantees

Qivonah AI does not guarantee:

  • Leads

  • Sales

  • Revenue

  • Appointments

  • Deliverability

  • Performance

  • Outcomes

All results vary based on client execution, data quality, and external factors.

12. Termination

We may suspend or terminate your account if:

  • You violate these Terms

  • You violate communication laws

  • You upload illegal or non‑consented data

  • You engage in abusive or fraudulent behavior

  • You fail to pay for services

Upon termination:

  • Access to systems is revoked

  • No refunds are issued

  • Outstanding balances remain due

13. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles.

Any disputes shall be resolved in Clark County, Nevada.

14. Changes to Terms

We may update these Terms at any time.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services constitutes acceptance of updated Terms.

15. Contact Information

For questions about these Terms:

Qivonah AI LLC‍ ‍
Las Vegas, Nevada
Email: support@qivonah.com‍ ‍
Website: www.qivonah.com

REFUND & BILLING POLICY

Last Updated: May 2026

This Refund & Billing Policy (“Policy”) explains how payments, renewals, cancellations, and refunds are handled by Qivonah AI LLC (“Qivonah,” “we,” “our,” or “us”) for all services, subscriptions, automations, data acquisition, and digital products.

By purchasing or using our services, you agree to this Policy.

1. General Payment Terms

  • All payments are due upfront unless otherwise stated in writing.

  • Payments are processed securely through third‑party providers (e.g., Stripe, PayPal, or bank transfer).

  • You authorize Qivonah AI to charge your payment method for all agreed‑upon services.

  • Prices may change at any time, but you will be notified before renewal.

2. No Refund Policy (All Sales Final)

Due to the nature of digital services, automation setup, data acquisition, and AI‑powered systems:

All payments made to Qivonah AI are final and non‑refundable.

This includes, but is not limited to:

  • Setup fees

  • Monthly service fees

  • Data acquisition fees

  • Phone number or lead purchases

  • Automation builds

  • Consulting fees

  • Optimization work

  • Custom integrations

  • SMS/Email credits

  • One‑time service packages

Once work begins or access is granted, no refunds will be issued under any circumstances.

3. Subscription Renewals

  • Subscriptions renew automatically unless canceled.

  • Renewal charges are non‑refundable.

  • You are responsible for canceling before your renewal date.

  • Canceling a subscription stops future billing but does not refund past payments.

4. Cancellation Policy

You may cancel your subscription at any time by contacting:

support@qivonah.com

Upon cancellation:

  • Your access remains active until the end of the billing cycle.

  • No partial refunds or prorated refunds are provided.

  • All outstanding balances remain due.

5. Data Acquisition Fees

If Qivonah AI purchases data, phone numbers, or lead lists on your behalf:

  • These fees are non‑refundable.

  • Data cannot be returned, reversed, or “un‑purchased.”

  • You acknowledge that data quality varies by provider and is not guaranteed.

  • You are responsible for ensuring legal compliance when using the data.

6. Performance Disclaimer

Qivonah AI does not guarantee:

  • Leads

  • Sales

  • Revenue

  • Appointments

  • Deliverability

  • Response rates

  • Business outcomes

Performance depends on factors outside our control, including:

  • Market conditions

  • Data quality

  • Carrier filtering

  • Client responsiveness

  • Industry competition

  • Client execution

Refunds will not be issued based on performance or results.

7. Chargebacks & Disputes

Filing a chargeback or payment dispute:

  • Violates these Terms

  • Results in immediate service termination

  • Revokes access to all systems, automations, and data

  • May result in legal action to recover losses

We provide documentation to payment processors to dispute fraudulent chargebacks.

8. Billing Errors

If you believe you were billed incorrectly:

  • Contact us within 7 days of the charge

  • Email: support@qivonah.com

  • Provide your name, invoice number, and details

We will review and correct any verified billing errors.

9. Service Pauses

Clients may request a temporary pause of services.
During a pause:

  • Billing may continue unless otherwise agreed

  • Automations may be disabled

  • No refunds are issued for paused periods

Pauses must be requested in writing.

10. Termination for Non‑Payment

If payment fails or is overdue:

  • Services may be suspended

  • Automations may be disabled

  • Access to systems may be revoked

  • Outstanding balances remain due

We may send unpaid invoices to collections if necessary.

11. Policy Updates

We may update this Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services constitutes acceptance of updated terms.

12. Contact Information

For billing or refund questions:

Qivonah AI LLC‍ ‍
Las Vegas, Nevada
Email: support@qivonah.com‍ ‍
Website: www.qivonah.com

DATA PROCESSING AGREEMENT (DPA)

Last Updated: May 2026

This Data Processing Agreement (“DPA”) forms part of the Client Service Agreement between Qivonah AI LLC (“Processor”) and the Client (“Controller”).

This DPA ensures compliance with:

  • GDPR

  • CCPA/CPRA

  • U.S. privacy laws

  • Industry‑standard data protection practices

1. Definitions

  • Controller: The party that determines the purpose of data processing (Client).

  • Processor: The party that processes data on behalf of the Controller (Qivonah AI).

  • Personal Data: Any information relating to an identifiable individual.

  • Processing: Any operation performed on Personal Data.

2. Purpose of Processing

Qivonah AI processes data solely to:

  • Provide automation services

  • Execute outreach workflows

  • Manage CRM integrations

  • Improve system performance

  • Deliver contracted services

Qivonah AI does not sell or share data for unrelated purposes.

3. Controller Responsibilities

Client confirms:

  • They have the legal right to provide all data

  • They have obtained proper consent where required

  • Their data does not violate any laws

  • They are responsible for the accuracy of the data

  • They will not upload sensitive or illegal data

4. Processor Responsibilities

Qivonah AI agrees to:

  • Process data only under Client instructions

  • Maintain confidentiality

  • Implement security measures

  • Notify Client of data breaches

  • Assist with data subject requests

  • Delete or return data upon request

5. Sub‑Processors

Qivonah AI uses third‑party sub‑processors, including:

  • Airtable

  • Google Workspace

  • Stripe

  • Hosting providers

  • Data storage providers

Client authorizes the use of these sub‑processors.

6. Data Security

Qivonah AI implements:

  • Encryption in transit

  • Secure servers

  • Access controls

  • Authentication protocols

  • Regular audits

No system is 100% secure; Client uses services at their own risk.

7. Data Breach Notification

If a breach occurs:

  • Qivonah AI will notify Client without undue delay

  • Qivonah AI will provide details and mitigation steps

8. Data Retention & Deletion

Upon termination or request:

  • Qivonah AI will delete or return Client data

  • Backups may persist for up to 90 days

  • Legal obligations may require retention

9. International Transfers

Data may be processed in:

  • The United States

  • Other countries where sub‑processors operate

Client consents to such transfers.

10. Liability

Qivonah AI’s liability under this DPA is limited as described in the CSA.

11. Duration

This DPA remains in effect as long as Qivonah AI processes Client data.

12. Contact

Qivonah AI LLC

Las Vegas, Nevada

Email: support@qivonah.com

DATA RETENTION & DELETION POLICY

Last Updated: May 2026

This Data Retention & Deletion Policy (“Policy”) explains how Qivonah AI LLC (“Qivonah,” “we,” “our,” “us”) stores, retains, and deletes data provided by clients (“Client,” “you,” “your”).

1. Purpose of Data Retention

We retain data only as long as necessary to:

  • Provide contracted services

  • Maintain system functionality

  • Comply with legal obligations

  • Resolve disputes

  • Support audits and security reviews

We do not retain data longer than required.

2. Types of Data Covered

This Policy applies to:

  • Lead lists

  • Contact information

  • CRM data

  • Uploaded files

  • Automation logs

  • System activity logs

  • Communication logs

  • AI‑generated content

  • Integration credentials (encrypted)

3. Retention Periods

A. Client Data (Lead Lists, CRM Data, Uploaded Files)

Retained for up to 12 months after service termination unless deletion is requested earlier.

B. Automation Logs & System Activity

Retained for 90 days for troubleshooting and compliance.

C. Billing & Transaction Records

Retained for 7 years for tax and legal compliance.

D. Credentials & API Keys

Deleted immediately upon service termination.

4. Data Deletion Requests

Clients may request deletion of:

  • Lead data

  • CRM data

  • Uploaded files

  • Automation logs

Requests must be submitted to support@qivonah.com.

Deletion occurs within 30 days, except where retention is legally required.

5. Exceptions

We may retain data longer if:

  • Required by law

  • Required for fraud prevention

  • Required for dispute resolution

  • Required for financial audits

6. Confirmation of Deletion

Upon completion, Qivonah AI will provide written confirmation of deletion.

INCIDENT RESPONSE POLICY

Last Updated: May 2026

This Incident Response Policy (“Policy”) outlines how Qivonah AI LLC responds to security incidents, data breaches, or system failures.

1. Definition of an Incident

An “incident” includes:

  • Unauthorized access

  • Data breach

  • System compromise

  • API failure

  • Third‑party platform outage

  • Credential exposure

  • Malware or security threats

2. Incident Response Steps

Step 1 — Identification

We detect and verify the incident through:

  • Monitoring tools

  • Alerts

  • Client reports

  • Internal audits

Step 2 — Containment

We immediately:

  • Restrict access

  • Disable affected systems

  • Rotate credentials

  • Isolate compromised components

Step 3 — Investigation

We determine:

  • What happened

  • What data was affected

  • How the incident occurred

  • Whether client data was exposed

Step 4 — Notification

If client data is impacted:

  • We notify affected clients within 72 hours

  • We provide details and recommended actions

Step 5 — Remediation

We:

  • Patch vulnerabilities

  • Restore systems

  • Strengthen security controls

  • Update internal protocols

Step 6 — Documentation

We maintain an internal incident report for compliance and auditing.

3. Third‑Party Incidents

If the incident originates from:

  • Airtable

  • Google

  • Hosting providers

  • Other integrations

We follow their incident protocols and notify clients accordingly.

4. Client Responsibilities

Clients must:

  • Protect their own credentials

  • Notify Qivonah AI immediately of suspicious activity

  • Maintain secure passwords

  • Follow best practices for data handling

CLIENT COMMUNICATION POLICY

Last Updated: May 2026

This Client Communication Policy (“Policy”) defines communication expectations between Qivonah AI LLC and clients.

1. Support Channels

Clients may contact Qivonah AI via:

We do not provide support through:

  • Personal phone numbers

  • Social media

  • Unapproved messaging apps

2. Support Hours

Standard support hours:

Monday–Friday 9:00 AM – 6:00 PM PST

Messages received outside these hours will be addressed the next business day.

3. Response Times

Standard Requests: 24–48 hours

High Priority Issues: 12–24 hours

Critical System Failures: As soon as reasonably possible

Response times may vary during holidays or high‑volume periods.

4. What Counts as a “Critical Issue”

  • System outage

  • Automation failure

  • Inability to send messages

  • Broken workflows

  • Credential lockouts

Not considered critical:

  • Script revisions

  • Strategy questions

  • Data updates

  • Optimization requests

5. Client Responsibilities

Clients agree to:

  • Respond to Qivonah AI within 48 hours when information is requested

  • Provide accurate and timely data

  • Attend scheduled calls

  • Maintain active accounts for required platforms

  • Communicate respectfully and professionally

6. Communication Boundaries

Qivonah AI does not provide:

  • 24/7 support

  • Emergency support outside business hours

  • Unlimited strategy calls

  • Real‑time messaging support

  • Personal consulting unless included in the package

7. Missed or Delayed Client Responses

If Client delays communication:

  • Project timelines may be extended

  • Deliverables may be postponed

  • Qivonah AI is not responsible for delays caused by Client

8. Escalation

If an issue is unresolved:

  • Client may request escalation

  • A senior team member will review the case

  • Resolution will be prioritized based on severity